Terms and Conditions

TERMS & CONDITIONS

Welcome to WPG Cycle Studio’s website. We invite you to read over the terms and conditions carefully before using the services of WPG Cycle Studio (“us” or “we”). By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which may be updated from time to time and change without notice.

The content and information on the pages of this website is for information only. Neither we, nor any third party, can assure the accuracy, completeness or suitability of the information provided. You acknowledge that such information may include errors or omissions and we are not responsible for such errors or omissions to the extent permitted by application laws.

PRIVACY POLICY & PERSONAL INFORMATION SECURITY

WPG Cycle Studio collects, stores and uses personal information provided by you to provide the highest level of service to you and for no other purposes. WPG Cycle Studio is committed to protecting your information from unauthorized distribution or for use by commercial entities other than WPG Cycle Studio.

You are required to create an account with WPG Cycle Studio which will require you to voluntarily provide personal information. You agree to provide accurate information and may not create duplicate or false accounts for purposes of providing misleading or deceiving customer records to us. 

WPG Cycle Studio may collect, store and use personal information such as names, addresses, email addresses, phone numbers, credit card and bank account information when voluntarily provided by you. Your information is stored securely and only WPG Cycle Studio Employees, Contractors, and Agents have access to this information. These WPG Cycle representatives are obligated to keep your personal information secure.

WPG Cycle Studio may only share your information when required by governmental agencies, law enforcement, or other companies authorized by the former agencies to assist in criminal investigations. We may do so when required by law, protecting against actual or perceived threats of fraudulent activity, or, investigating a fraudulent or criminal activity.

Upon opening your account with WPG Cycle Studio, you will be automatically opted in to both our newsletter distribution service and our class schedule confirmation service. To unsubscribe from or opt-out of either of these services, please see a Studio representative and we will happily assist you. At any time, you may ask our representatives to remove any or all of your personal information from our governance but note we may not be able to provide services to you in such event.

COOKIES

We may use HTTP cookies to help personalize your experience if you allow. Cookies are small files our website stores in your web browser to help better tailor our services to you by remembering useful information and understanding how you use our website. By using our website, you consent to our use of cookies.

REFUND POLICY

WPG Cycle Studio does not provide refunds on class purchases, monthly unlimited purchases or auto-pay contracts. All merchandise purchases are final sale unless the merchandise is proven to be defective. In such case of defective merchandise, a refund or exchange will be provided.

CANCELLATION POLICY

We understand that life happens and you can’t always make your Ride. With classes at capacity, please be considerate and manage your class bookings appropriately so other Riders have equal opportunity to Ride. This includes signing up for multiple classes unless you are rocking a double!

Need to cancel? Make sure to cancel your Ride 8 hours before your scheduled Ride time to avoid a cancellation fee.

Late cancellations will be subject to the loss of a class pass and will be subject to a $10 late cancellation or no-show fee.

  • Class cancellations/reservations will not be accepted by phone or email. No Exceptions
  • Please arrive and check in 15 minutes before class – 20 minutes if you’re a new member. Please reserve your preferred bike at the front desk upon check-in.
  • Five minutes before the scheduled class start time bikes will be randomly assigned to walk-ins if the class is full. If you arrive late, you will not be allowed into the class.
  • Please note that these rules apply to class pass holders, unlimited pass holders as well as drop-ins.

Make your bookings easy!  Download our WPG CYCLE app to manage your class bookings.  Or manage your classes by logging in to your WPG Cycle MindBody account through our website.

WAITLIST POLICY

Class full? Add yourself to the waitlist and please be prepared to come to class. You will be notified via email or text message if a bike becomes available. Please be sure to respond to the email and text notification to confirm your bike.  If you are added to the class, if you do not confirm your bike may be given away or you may be charged for a missed class.  Others may be waiting to ride, please be considerate and manage your class bookings appropriately.

CHECK-IN POLICY

Please arrive and check in 15 minutes before class or 20 minutes if you’re a new member to ensure enough time to allow for proper set-up of the class. We respect the time commitment that our clients make to ride with us and expect mutual respect of each other’s time. If you have not checked in within five minutes before the scheduled class start time, your spot may be given to a drop-in client and you will be charged with a missed class. Please note that classes start promptly at the class start time and late arrivals will be denied entry into the class.

LIABILITY WAIVER

By using our facilities and services you are expressly and affirmatively confirming that you wish to participate in the activities offered by WPG Cycle. You acknowledge and agree that participation in this activity involves risks of injury, including but not limited to muscle strain, joint sprains, broken bones, slips, trips, falls, heart attack, stroke, and even the possibility of death. You recognize that there are many other risks of injury including serious disabling injuries, which may arise due to your participation in this activity, and that it is not possible to specifically list each and every possible injury risk. However, knowing the material risks and appreciating, knowing and reasonably anticipating that other injuries and even death are a possibility, you expressly assume all of the delineated risks of injury, all other possible risks of injury, and even the risk of death, which could occur by reason of your participation. Your participation is confirmation to WPG Cycle that you have no physical condition that would present a risk of injury to you through your participation in WPG Cycle activities and you expressly acknowledge that your participation is at all times at your own discretion and judgment. You acknowledge and understand the risk of your participation in this activity, and knowing and appreciating these risks voluntarily choose to participate, assuming all risks of injury or even death due to your participation. The activities conducted by WPG Cycle are carried out in a darkened environment with lighting effects which may include flashing, strobe-style lighting and other visual stimuli, as such participation may in general cause nausea, vertigo, disorientation or other cognitive disability, and has the potential to trigger seizures for persons suffering from photosensitive epilepsy. If you have this medical condition or other medical conditions which may bring about seizures then you should not participate.

Note that music will be played at a high volume and songs can contain explicit lyrics.

WPG Cycle Studio is not responsible for lost or stolen items or the safekeeping of personal belongings.