Cancellation Policies & Etiquette

Keep It Clean

Do your LAUNDRY – The Riders ride in close quarters – Enough said

Be On Time

Please arrive at least 15 mins before class, reserve your bike, reserved bikes will be given away within 5 mins of class time.

Respect

and encourage your fellow Rider – we encourage positivity and community be kind to one another.

No Cell Phones

Please leave your cell phone in the lockers provided, we want you focused on the explosive workout that is going to go down in the spin room.

It’s Your Ride!

You have the power, energy feeds energy, push yourself to your limits but if you are feeling unwell be sure to let your instructor know.

CANCELLATION POLICY

We understand that life happens and you can’t always make your Ride. With classes at capacity, please be considerate and manage your class bookings appropriately so other Riders have equal opportunity to Ride. This includes signing up for multiple classes unless you are rocking a double!

Need to cancel? Make sure to cancel your Ride 8 hours before your scheduled Ride time to avoid a cancellation fee.

Late cancellations will be subject to the loss of a class pass, and unlimited account holders will be subject to a $10 late cancellation or no show fee.

  • Class cancellations/reservations will not be accepted by phone or email. No Exceptions
  • Please arrive and check in 15 minutes before class – 20 minutes if you’re a new member. Please reserve your preferred bike at the front desk upon check-in.
  • Five minutes before the scheduled class start time bikes will be randomly assigned to walk-ins if the class is full. If you arrive late, you will not be allowed in to the class.
  • Please note that these rules apply to class pass holders, unlimited pass holders as well as drop-ins.

Make your bookings easy!  Download our WPG CYCLE app to manage your class bookings.  Or manage your classes by logging in to your WPG Cycle MindBody account through our website.

WAIT LIST!

Class full? Add yourself to the waitlist. Adding yourself to the waitlist is like booking a regular class, be prepared and ready to ride!  Remember to turn on your notifications and watch for class confirmations via email or text.  You will receive a notification up to 1 hour before all classes if you have been added from the waitlist.

Download our app, or check your MindBody account for your waitlist position.  If you haven’t been added and are able to make it to the studio on short notice, give us a call an hour before class and we can let you know if you have made it in!

Confirming your waitlist notification is just an extra check so we know you will be riding and that your spot isn’t give away to a Rider in waiting. Remember if you confirm “NO” you could be subject to a late fee if you are outside the cancellation window.  Treat the waitlist just like a regular class. If you are not added to the class, rest assured your account will not be charged.

*Glitch on your WPG/MindBody App or website log in?  We suggest logging out of all your MindBody accounts as well as your WPG Cycle app and re-login! The old saying goes, when in doubt- RE-BOOT!