Cancellation Policies & Etiquette
Keep It Clean
Do your LAUNDRY – The Riders ride in close quarters – Enough said
Be On Time
Please arrive at least 15 mins before class, reserve your bike, reserved bikes will be given away within 5 mins of class time.
and encourage your fellow Rider – we encourage positivity and community be kind to one another.
No Cell Phones
Please leave your cell phone in the lockers provided, we want you focused on the explosive workout that is going to go down in the spin room.
It’s Your Ride!
You have the power, energy feeds energy, push yourself to your limits but if you are feeling unwell be sure to let your instructor know.
We understand that life happens and you can’t always make your ride. Please be mindful our 2 hour cancellation period for Rides scheduled from 9:30am – 8:15 pm and 8 hour period for 6am and 7:10am classes. Late cancellations will be subject to the loss of a class pass, unlimited riders will be charged a $5 late cancellation or no show fee.
On the waitlist?
Then you should be prepared to come to class. You will receive a notification up to 1 hour before all classes if you have been added from the waitlist. Download our app and make sure your notifications are turned on! Watch your email and smart phones for class confirmations!
- Reservations cancelled after this time will not be subject to a refund and will be charged to your account.
- Class cancellations/reservations will not be accepted by phone.
- Please arrive and check in 15 minutes before class – 20 minutes if you’re a new member. Please reserve your preferred bike upon check in. Five minutes before the scheduled class start time bikes will be randomly assigned. If you arrive late, you will not be allowed into the class and will be charged. Please note that these rules apply to both unlimited pass holders as well as drop-ins. If you are a member and miss a class, one day will be deducted from your package.
You can cancel classes by logging into your mind body account through our website or smartphone or using The WPG Cycle App.
Class full? Add yourself to the waitlist. Adding yourself to the waitlist is like booking a regular class.
Remember to turn your notifications on and be ready to ride! You will receive a notification via email or text message up to 1 hour before all classes if you have been added from the waitlist. Download our app, or check your MindBody account for your waitlist position. If you are added to the class roster from the waitlist, your spot will be held in reservation (regardless if you confirm your waitlist or not). Confirming your waitlist notification is just an extra check so we know you will be riding. If you are not added to the class, rest assured your account will not be charged.
With classes at capacity, please be considerate and manage your class bookings appropriately so others have opportunity to ride. Watch your email and smart phones for class confirmations!